Shipping Policy
What You're Pre-ordering
Selected products are pre-orders with two delivery windows you can choose at checkout. Inventory is allocated on a first-come, first-served basis.
Shipping Windows & Fees
- Before Christmas 2025 — Surcharge +$7 per order.
- Before Easter 2026 — Free shipping.
The $7 is a combined shipping & handling surcharge for the earlier window. The Christmas 2026 window includes free standard shipping.
Processing & Dispatch
- Orders lock into a window when payment is completed.
- Address changes must be requested at least 14 days before your window begins; otherwise we may need to cancel and re-book.
Customs & Taxes (international)
Recipients are responsible for import duties, VAT/GST, and brokerage fees (if any). We cannot mark orders as gifts or declare lower values.
Delays & Force Majeure
While we work to meet the window you choose, factors like customs, weather, carrier capacity, supply disruptions can cause delays. If a material delay is expected, we'll notify you and offer options (e.g., keep order, switch window (if available), or cancel for a refund).
Lost or Damaged in Transit
Contact <support@confidein.us> within 7 days of the marked delivery date (attach photos for damage). We'll assist with a carrier claim and replacement or refund, per availability.
Returns/Refunds
See our Return/Refund Policy (if applicable) for eligibility, timing, and method of return. If you don't have one yet, add a link or state: All sales are final except where required by law.